AuroraLighting Trade 2023

Technical Warranty Information

Overview Aurora’s in-house technical support department are available on the main sales / customer service number (01707 228 700). Our website contains all information relating to our products, as well as instruction leaflets, installation diagrams, etc. For email support, please contact us on technical@auroralighting.com Installation All Aurora products come complete with installation instructions, cut-out template, and are pre-wired with a terminal block and bracket for ease of installation (where applicable). Our downlights include pre-fitted fixing springs for installation in ceilings. Easy removal allows for re-decoration or maintenance. The installation of Aurora products should only be carried out by a competent person in accordance with the instructions supplied with the product and relevant UK or European standards e.g. the current edition of the I.E.E Wiring Regulations (BS7671). Aurora will not be held responsible for failure of products due to installations not in accordance with our installation instructions, an improper environment, installation not in accordance with relevant regulations, improper working practice, misuse, negligent storage or accidental damage. Terms & Conditions For full terms & conditions visit https://auroralighting.com/gb/terms-and-conditions Warranties Aurora standard Warranty is 1 year unless otherwise stated in the brochure. All product warranty is as per the Warranty section of our Terms & Conditions of Sale. Extended warranties and standard warranties provide clarity on the length of time that clients can expect a light output to L70 (or 70% of the Lumen performance stated) over the number of hours specified. As an example, a 1000 lumen LED luminaire, 25,000hrs to L70 will deliver at least 700 lumens after 6 years, based on 4000 burning hours / year. All warranty periods start from the date of purchase and are based on 4000 burning hours / year. We ask our clients to retain proof of date and place of purchase. This will be required should the customer need to make a claim under both extended warranties and standard warranties. Warranties are only valid if: • The Date of Purchase is confirmed by an official receipt issued at the time of purchase or by a bill of sale. • The Company is promptly informed of the defect. • The Goods have not been altered or modified in any way. • The Goods have been installed by a qualified electrician, in accordance with the instructions provided. • The Goods have been used in accordance with the instructions provided (i.e. not subjected to incorrect operation, misuse or connection to an unsuitable power supply).

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